# Ticket tags

14 tickets. 11 tagged (78.6%), 3 untagged, 2 with more than one topic.

## By urgency

| Urgency | Tickets |
| ------- | ------: |
| urgent | 2 |
| high | 1 |
| low | 1 |
| normal | 10 |

## By topic

| Topic | Main topic | Any mention |
| ----- | ---------: | ----------: |
| damaged | 2 | 2 |
| shipping | 1 | 2 |
| billing | 3 | 4 |
| account | 2 | 2 |
| plant care | 2 | 2 |
| subscription | 1 | 1 |

## urgent tickets

- T-3102: Charged twice for one order (billing)
- T-3110: Snake plant dead on arrival (damaged)

## Untagged

- T-3108: Gift message
- T-3111: Change gift note
- T-3113: Bulk order for office

Words common in untagged tickets: gift (2), note (2), order (2).