# Most common questions

20 tickets. 18 fall into 6 groups of 2 or more; 2 are one-offs.

| # | Tickets | Share | Shared words | Example question | Ticket ids |
| - | ------: | ----: | ------------ | ---------------- | ---------- |
| 1 | 4 | 20% | cancel, late, fee, class, before, hours | How late can I cancel without the fee? | 4401, 4405, 4409, 4415 |
| 2 | 4 | 20% | freeze, membership, month | Can I freeze my membership while I'm away? | 4402, 4406, 4412, 4418 |
| 3 | 3 | 15% | credits, expire, pass, class | When do my class pass credits expire? | 4403, 4407, 4413 |
| 4 | 3 | 15% | log, app, email, password, reset | Can't log in to the app | 4404, 4410, 4419 |
| 5 | 2 | 10% | parking, studio | Is there parking near the studio? | 4408, 4416 |
| 6 | 2 | 10% | bring, towel, studio | Do you have showers and towels at the studio or should I bring my own towel? | 4411, 4417 |