{
  "job_post": "examples/job-post.txt",
  "themes": [
    {
      "name": "customers",
      "weight": 10,
      "behavioral_question": "Tell me about a time you turned around an unhappy customer.",
      "question_to_ask": "What do customers praise most, and complain about most?"
    },
    {
      "name": "communication",
      "weight": 6,
      "behavioral_question": "Tell me about a time you had to explain something complicated to someone outside your field.",
      "question_to_ask": "Who will I work with most closely, and how do you like updates shared?"
    },
    {
      "name": "learning and new tools",
      "weight": 4,
      "behavioral_question": "Tell me about a tool or skill you had to learn quickly for a job.",
      "question_to_ask": "What tools does the team use today, and are any changes planned?"
    },
    {
      "name": "collaboration",
      "weight": 2,
      "behavioral_question": "Tell me about a time you worked with someone whose priorities were different from yours.",
      "question_to_ask": "Which teams does this role depend on most, and how do they work together today?"
    },
    {
      "name": "ownership and planning",
      "weight": 2,
      "behavioral_question": "Tell me about a project you owned from start to finish. How did you plan it?",
      "question_to_ask": "What would you want this person to have finished in the first 90 days?"
    },
    {
      "name": "data and results",
      "weight": 2,
      "behavioral_question": "Tell me about a decision you made because of what the numbers showed.",
      "question_to_ask": "How do you measure success in this role, and where do those numbers live?"
    }
  ],
  "standard_questions": [
    "Tell me about yourself.",
    "Why this role, and why us?",
    "Why are you leaving your current job?",
    "Tell me about a mistake you made and what you changed afterward.",
    "What are your salary expectations?"
  ],
  "role_questions": [
    {
      "line": 6,
      "section": "What you will do",
      "priority": "core",
      "text": "Answer customer questions by chat and email, with replies inside 4 hours.",
      "themes": [
        "communication",
        "customers"
      ],
      "question": "How would you answer customer questions by chat and email, with replies inside 4 hours? Walk me through a time you did something like it."
    },
    {
      "line": 7,
      "section": "What you will do",
      "priority": "core",
      "text": "Run onboarding calls for 10 to 15 new customers a week.",
      "themes": [
        "ownership and planning",
        "customers",
        "learning and new tools"
      ],
      "question": "How would you run onboarding calls for 10 to 15 new customers a week? Walk me through a time you did something like it."
    },
    {
      "line": 8,
      "section": "What you will do",
      "priority": "core",
      "text": "Track customer health in our dashboard and reach out before accounts go quiet.",
      "themes": [
        "data and results",
        "customers"
      ],
      "question": "How would you track customer health in our dashboard and reach out before accounts go quiet? Walk me through a time you did something like it."
    },
    {
      "line": 9,
      "section": "What you will do",
      "priority": "core",
      "text": "Write and update help center articles when features change.",
      "themes": [
        "communication"
      ],
      "question": "How would you write and update help center articles when features change? Walk me through a time you did something like it."
    },
    {
      "line": 10,
      "section": "What you will do",
      "priority": "core",
      "text": "Share patterns from customer feedback with the product team every month.",
      "themes": [
        "collaboration",
        "customers"
      ],
      "question": "How would you share patterns from customer feedback with the product team every month? Walk me through a time you did something like it."
    },
    {
      "line": 13,
      "section": "What we need",
      "priority": "core",
      "text": "2+ years in customer support or customer success.",
      "themes": [
        "customers"
      ],
      "question": "The post asks for \"2+ years in customer support or customer success\". Give one example from your work that shows it."
    },
    {
      "line": 14,
      "section": "What we need",
      "priority": "core",
      "text": "Clear writing and a calm phone manner.",
      "themes": [
        "communication"
      ],
      "question": "The post asks for \"Clear writing and a calm phone manner\". Give one example from your work that shows it."
    },
    {
      "line": 15,
      "section": "What we need",
      "priority": "core",
      "text": "Comfort learning new software quickly.",
      "themes": [
        "learning and new tools"
      ],
      "question": "The post asks for \"Comfort learning new software quickly\". Give one example from your work that shows it."
    },
    {
      "line": 18,
      "section": "Nice to have",
      "priority": "nice to have",
      "text": "Experience in restaurants or food service.",
      "themes": [],
      "question": "The post asks for \"Experience in restaurants or food service\". Give one example from your work that shows it."
    },
    {
      "line": 19,
      "section": "Nice to have",
      "priority": "nice to have",
      "text": "Spanish.",
      "themes": [],
      "question": "The post asks for \"Spanish\". Give one example from your work that shows it."
    }
  ],
  "stories": [
    {
      "title": "The double-charged bakery",
      "words": 67,
      "themes": [
        "ownership and planning",
        "customers"
      ],
      "problems": [],
      "ready": true
    },
    {
      "title": "Help center cleanup",
      "words": 25,
      "themes": [],
      "problems": [
        "result has no number",
        "action does not say what you did (no \"I\")"
      ],
      "ready": false
    }
  ],
  "themes_without_story": [
    "communication",
    "learning and new tools",
    "collaboration",
    "data and results"
  ]
}