{
  "source": "examples/past-replies.csv",
  "replies": 10,
  "agents": 3,
  "sentences": 19,
  "min_count": 2,
  "repeated_sentences": 18,
  "repeated_body_sentences": 12,
  "blocks": [
    {
      "rank": 1,
      "count": 2,
      "sentences": [
        "So sorry the size didn't work out.",
        "We're happy to swap them for you.",
        "I've emailed a prepaid return label to {{email}}.",
        "Print it, tape it to the box, and drop it at any UPS location.",
        "We'll ship the new size as soon as the return is scanned."
      ],
      "placeholders": [
        "email"
      ],
      "ticket_ids": [
        "5202",
        "5206"
      ]
    },
    {
      "rank": 2,
      "count": 3,
      "sentences": [
        "I checked order {{order_number}} and it's with the carrier.",
        "Tracking can take up to 48 hours to update after it ships.",
        "If it hasn't moved by {{date}}, reply here and I'll open a claim with the carrier."
      ],
      "placeholders": [
        "date",
        "order_number"
      ],
      "ticket_ids": [
        "5203",
        "5205",
        "5210"
      ]
    },
    {
      "rank": 3,
      "count": 4,
      "sentences": [
        "I've emailed a prepaid return label to {{email}}.",
        "Print it, tape it to the box, and drop it at any UPS location."
      ],
      "placeholders": [
        "email"
      ],
      "ticket_ids": [
        "5201",
        "5202",
        "5204",
        "5206"
      ]
    },
    {
      "rank": 4,
      "count": 2,
      "sentences": [
        "Thanks for reaching out!",
        "I've emailed a prepaid return label to {{email}}.",
        "Print it, tape it to the box, and drop it at any UPS location.",
        "Once the shoes reach our warehouse, your refund is issued within 3 business days."
      ],
      "placeholders": [
        "email"
      ],
      "ticket_ids": [
        "5201",
        "5204"
      ]
    },
    {
      "rank": 5,
      "count": 2,
      "sentences": [
        "Your refund of {{amount}} was issued on {{date}}.",
        "Banks usually take 5 to 10 business days to show it on your statement."
      ],
      "placeholders": [
        "amount",
        "date"
      ],
      "ticket_ids": [
        "5207",
        "5208"
      ]
    }
  ],
  "repeats": [
    {
      "text": "{{agent_name}}",
      "count": 10,
      "kind": "sign-off",
      "placeholders": [
        "agent_name"
      ],
      "agents": [
        "Leo Park",
        "Maya Chen",
        "Rosa Alvarez"
      ],
      "ticket_ids": [
        "5201",
        "5202",
        "5203",
        "5204",
        "5205",
        "5206",
        "5207",
        "5208",
        "5209",
        "5210"
      ]
    },
    {
      "text": "Hi {{first_name}},",
      "count": 7,
      "kind": "greeting",
      "placeholders": [
        "first_name"
      ],
      "agents": [
        "Leo Park",
        "Maya Chen"
      ],
      "ticket_ids": [
        "5201",
        "5202",
        "5203",
        "5205",
        "5206",
        "5208",
        "5209"
      ]
    },
    {
      "text": "Print it, tape it to the box, and drop it at any UPS location.",
      "count": 4,
      "kind": "body",
      "placeholders": [],
      "agents": [
        "Leo Park",
        "Maya Chen",
        "Rosa Alvarez"
      ],
      "ticket_ids": [
        "5201",
        "5202",
        "5204",
        "5206"
      ]
    },
    {
      "text": "I've emailed a prepaid return label to {{email}}.",
      "count": 4,
      "kind": "body",
      "placeholders": [
        "email"
      ],
      "agents": [
        "Leo Park",
        "Maya Chen",
        "Rosa Alvarez"
      ],
      "ticket_ids": [
        "5201",
        "5202",
        "5204",
        "5206"
      ]
    },
    {
      "text": "Thanks,",
      "count": 4,
      "kind": "sign-off",
      "placeholders": [],
      "agents": [
        "Maya Chen"
      ],
      "ticket_ids": [
        "5201",
        "5203",
        "5206",
        "5208"
      ]
    },
    {
      "text": "If it hasn't moved by {{date}}, reply here and I'll open a claim with the carrier.",
      "count": 3,
      "kind": "body",
      "placeholders": [
        "date"
      ],
      "agents": [
        "Leo Park",
        "Maya Chen",
        "Rosa Alvarez"
      ],
      "ticket_ids": [
        "5203",
        "5205",
        "5210"
      ]
    },
    {
      "text": "Tracking can take up to 48 hours to update after it ships.",
      "count": 3,
      "kind": "body",
      "placeholders": [],
      "agents": [
        "Leo Park",
        "Maya Chen",
        "Rosa Alvarez"
      ],
      "ticket_ids": [
        "5203",
        "5205",
        "5210"
      ]
    },
    {
      "text": "I checked order {{order_number}} and it's with the carrier.",
      "count": 3,
      "kind": "body",
      "placeholders": [
        "order_number"
      ],
      "agents": [
        "Leo Park",
        "Maya Chen",
        "Rosa Alvarez"
      ],
      "ticket_ids": [
        "5203",
        "5205",
        "5210"
      ]
    },
    {
      "text": "Hello {{first_name}},",
      "count": 3,
      "kind": "greeting",
      "placeholders": [
        "first_name"
      ],
      "agents": [
        "Rosa Alvarez"
      ],
      "ticket_ids": [
        "5204",
        "5207",
        "5210"
      ]
    },
    {
      "text": "Best,",
      "count": 3,
      "kind": "sign-off",
      "placeholders": [],
      "agents": [
        "Leo Park"
      ],
      "ticket_ids": [
        "5202",
        "5205",
        "5209"
      ]
    },
    {
      "text": "Warmly,",
      "count": 3,
      "kind": "sign-off",
      "placeholders": [],
      "agents": [
        "Rosa Alvarez"
      ],
      "ticket_ids": [
        "5204",
        "5207",
        "5210"
      ]
    },
    {
      "text": "Banks usually take 5 to 10 business days to show it on your statement.",
      "count": 2,
      "kind": "body",
      "placeholders": [],
      "agents": [
        "Maya Chen",
        "Rosa Alvarez"
      ],
      "ticket_ids": [
        "5207",
        "5208"
      ]
    },
    {
      "text": "Once the shoes reach our warehouse, your refund is issued within 3 business days.",
      "count": 2,
      "kind": "body",
      "placeholders": [],
      "agents": [
        "Maya Chen",
        "Rosa Alvarez"
      ],
      "ticket_ids": [
        "5201",
        "5204"
      ]
    },
    {
      "text": "We'll ship the new size as soon as the return is scanned.",
      "count": 2,
      "kind": "body",
      "placeholders": [],
      "agents": [
        "Leo Park",
        "Maya Chen"
      ],
      "ticket_ids": [
        "5202",
        "5206"
      ]
    },
    {
      "text": "Your refund of {{amount}} was issued on {{date}}.",
      "count": 2,
      "kind": "body",
      "placeholders": [
        "amount",
        "date"
      ],
      "agents": [
        "Maya Chen",
        "Rosa Alvarez"
      ],
      "ticket_ids": [
        "5207",
        "5208"
      ]
    },
    {
      "text": "So sorry the size didn't work out.",
      "count": 2,
      "kind": "body",
      "placeholders": [],
      "agents": [
        "Leo Park",
        "Maya Chen"
      ],
      "ticket_ids": [
        "5202",
        "5206"
      ]
    },
    {
      "text": "We're happy to swap them for you.",
      "count": 2,
      "kind": "body",
      "placeholders": [],
      "agents": [
        "Leo Park",
        "Maya Chen"
      ],
      "ticket_ids": [
        "5202",
        "5206"
      ]
    },
    {
      "text": "Thanks for reaching out!",
      "count": 2,
      "kind": "body",
      "placeholders": [],
      "agents": [
        "Maya Chen",
        "Rosa Alvarez"
      ],
      "ticket_ids": [
        "5201",
        "5204"
      ]
    }
  ]
}