{
  "question": "Hi, I cancelled my plan last Tuesday but I still got charged $71.94 for this week's box. The box came today and the jar of tahini was broken and leaked all over the noodles. I want my money back for both. This is really frustrating. - Priya",
  "docs": [
    "help-center.md"
  ],
  "sections": 14,
  "query_terms": [
    "cancel",
    "plan",
    "tuesday",
    "charg",
    "box",
    "jar",
    "tahini",
    "broken",
    "leak",
    "noodl",
    "money",
    "back",
    "frustrat",
    "priya"
  ],
  "expanded_terms": [
    "refund",
    "reimburs",
    "chargeback",
    "unsubscrib",
    "stop",
    "subscription",
    "clos",
    "account",
    "bil",
    "invoic",
    "payment",
    "damag",
    "smash",
    "crack",
    "spoil",
    "upgrad",
    "chang",
    "downgrad"
  ],
  "match_strength": "strong",
  "coverage_percent": 86,
  "terms_not_in_docs": [
    "tuesday",
    "jar",
    "tahini",
    "broken",
    "noodl",
    "frustrat",
    "priya"
  ],
  "terms_not_in_top_passages": [
    "leak"
  ],
  "results": [
    {
      "rank": 1,
      "cite": "help-center.md > Basil Box Help Center > Your subscription > Pause or cancel your subscription (lines 8-12)",
      "file": "help-center.md",
      "heading": "Basil Box Help Center > Your subscription > Pause or cancel your subscription",
      "line_start": 8,
      "line_end": 12,
      "score": 8.952,
      "matched_terms": [
        "cancel",
        "plan",
        "charg",
        "box",
        "refund",
        "stop",
        "subscription",
        "account"
      ],
      "text": "You can pause for up to 8 weeks or cancel at any time from Account > Plan. Cancelling stops all future boxes. Any box that has already been charged (5 days before its delivery date) will still ship and cannot be refunded, because we have already bought the food for it.\n\nIf you cancelled and were still charged for a box more than 5 days before delivery, contact us and we will refund that charge in full."
    },
    {
      "rank": 2,
      "cite": "help-center.md > Basil Box Help Center > Billing > Refunds (lines 21-23)",
      "file": "help-center.md",
      "heading": "Basil Box Help Center > Billing > Refunds",
      "line_start": 21,
      "line_end": 23,
      "score": 7.006,
      "matched_terms": [
        "box",
        "money",
        "back",
        "refund",
        "account",
        "bil",
        "damag"
      ],
      "text": "Refunds go back to the original card within 5 to 10 business days. Credits for damaged or missing items are added to your account balance instantly and used on your next box. If you would rather have the money back on your card, ask and we will refund it instead of adding a credit."
    },
    {
      "rank": 3,
      "cite": "help-center.md > Basil Box Help Center > Your subscription > Change your plan (lines 13-15)",
      "file": "help-center.md",
      "heading": "Basil Box Help Center > Your subscription > Change your plan",
      "line_start": 13,
      "line_end": 15,
      "score": 6.927,
      "matched_terms": [
        "plan",
        "charg",
        "box",
        "subscription",
        "account",
        "chang"
      ],
      "text": "Switch between 2 and 4 people, or 3 and 5 recipes a week, from Account > Plan. Changes apply to the next box that has not been charged yet."
    },
    {
      "rank": 4,
      "cite": "help-center.md > Basil Box Help Center > Deliveries > Damaged or missing items (lines 29-31)",
      "file": "help-center.md",
      "heading": "Basil Box Help Center > Deliveries > Damaged or missing items",
      "line_start": 29,
      "line_end": 31,
      "score": 4.492,
      "matched_terms": [
        "box",
        "leak",
        "back",
        "damag"
      ],
      "text": "If anything arrives damaged, leaking, or missing, tell us within 48 hours of delivery with a photo of the item. We will credit the full price of that recipe, or of the item if it was a single add-on. You do not need to send anything back."
    },
    {
      "rank": 5,
      "cite": "help-center.md > Basil Box Help Center > Billing > When you are charged (lines 18-20)",
      "file": "help-center.md",
      "heading": "Basil Box Help Center > Billing > When you are charged",
      "line_start": 18,
      "line_end": 20,
      "score": 3.135,
      "matched_terms": [
        "charg",
        "box",
        "bil"
      ],
      "text": "We charge your card 5 days before each delivery. The charge shows as BASILBOX on your statement."
    }
  ]
}