{
  "today": "2026-11-09",
  "source": "examples/reviews.csv",
  "reviews": 8,
  "average_stars": 3.38,
  "by_stars": {
    "1": 1,
    "2": 2,
    "3": 1,
    "4": 1,
    "5": 3
  },
  "by_priority": {
    "urgent": 2,
    "high": 1,
    "medium": 1,
    "low": 4
  },
  "needs_reply": 7,
  "topics": {
    "staff": {
      "mentions": 4,
      "in_low_star": 2
    },
    "cleanliness": {
      "mentions": 1,
      "in_low_star": 1
    },
    "order mistake": {
      "mentions": 1,
      "in_low_star": 1
    },
    "wait time": {
      "mentions": 1,
      "in_low_star": 1
    },
    "price": {
      "mentions": 1,
      "in_low_star": 0
    },
    "quality": {
      "mentions": 2,
      "in_low_star": 0
    }
  },
  "skipped": [],
  "queue": [
    {
      "line": 3,
      "date": "2026-11-07",
      "age_days": 2,
      "name": "Tom W.",
      "platform": "Google",
      "stars": 1,
      "priority": "urgent",
      "reply_type": "calm answer and take it offline",
      "urgent_flags": [
        "health or safety",
        "rude or discrimination"
      ],
      "topics": [
        "staff"
      ],
      "replied": false,
      "words": 26,
      "text": "Got sick the night after eating the chicken sandwich. Called the next morning and the guy on the phone was rude and hung up. Never again.",
      "rank": 1
    },
    {
      "line": 5,
      "date": "2026-11-05",
      "age_days": 4,
      "name": "Marcus D.",
      "platform": "Google",
      "stars": 2,
      "priority": "urgent",
      "reply_type": "calm answer and take it offline",
      "urgent_flags": [
        "money or refund"
      ],
      "topics": [],
      "replied": false,
      "words": 16,
      "text": "I was charged twice for one order and nobody has called me back about a refund.",
      "rank": 2
    },
    {
      "line": 8,
      "date": "2026-10-30",
      "age_days": 10,
      "name": "Gabe M.",
      "platform": "Google",
      "stars": 2,
      "priority": "high",
      "reply_type": "calm answer and take it offline",
      "urgent_flags": [],
      "topics": [
        "cleanliness",
        "order mistake"
      ],
      "replied": false,
      "words": 11,
      "text": "Online order was missing the croissants and the bathroom was dirty.",
      "rank": 3
    },
    {
      "line": 4,
      "date": "2026-11-06",
      "age_days": 3,
      "name": "Lena K.",
      "platform": "Yelp",
      "stars": 3,
      "priority": "medium",
      "reply_type": "thank and fix",
      "urgent_flags": [],
      "topics": [
        "wait time",
        "staff"
      ],
      "replied": false,
      "words": 19,
      "text": "Coffee is great but I waited 25 minutes for two lattes on a Saturday. Needs more staff on weekends.",
      "rank": 4
    },
    {
      "line": 6,
      "date": "2026-11-03",
      "age_days": 6,
      "name": "Ana R.",
      "platform": "Google",
      "stars": 4,
      "priority": "low",
      "reply_type": "thank and answer the one complaint",
      "urgent_flags": [],
      "topics": [
        "price",
        "quality"
      ],
      "replied": false,
      "words": 12,
      "text": "Lovely space and fresh pastries. A bit pricey for the size, though.",
      "rank": 5
    },
    {
      "line": 2,
      "date": "2026-11-08",
      "age_days": 1,
      "name": "Priya S.",
      "platform": "Google",
      "stars": 5,
      "priority": "low",
      "reply_type": "thank",
      "urgent_flags": [],
      "topics": [
        "staff"
      ],
      "replied": false,
      "words": 15,
      "text": "Best cardamom bun in the neighborhood. The staff remembered my name on my second visit!",
      "rank": 6
    },
    {
      "line": 9,
      "date": "2026-10-28",
      "age_days": 12,
      "name": "Wen L.",
      "platform": "Google",
      "stars": 5,
      "priority": "low",
      "reply_type": "thank",
      "urgent_flags": [],
      "topics": [
        "staff"
      ],
      "replied": false,
      "words": 11,
      "text": "Friendly team, good music, great place to work for an hour.",
      "rank": 7
    },
    {
      "line": 7,
      "date": "2026-11-01",
      "age_days": 8,
      "name": "Jordan P.",
      "platform": "Yelp",
      "stars": 5,
      "priority": "low",
      "reply_type": "thank",
      "urgent_flags": [],
      "topics": [
        "quality"
      ],
      "replied": true,
      "words": 14,
      "text": "Ordered a birthday cake with two days notice and it was perfect. Thank you!",
      "rank": 8
    }
  ]
}