# Customer health as of 2026-11-01

| Band | Accounts | ARR |
| --- | --- | --- |
| green | 5 | $273,600 |
| yellow | 3 | $138,000 |
| red | 2 | $50,400 |
| unknown | 1 | $30,000 |

Bands: green 70+, yellow 45 to 69, red under 45. Weights from `examples/weights.json`.

## Needs attention (5)

| Account | Score | Change | ARR | Renews in | Main drivers | usage | support | billing | relationship |
| --- | --- | --- | --- | --- | --- | --- | --- | --- | --- |
| **Bluebird Labs** | 25 red | -39 | $42,000 | 44 d | Usage trend (-0.68), Seat use (0.35), Core feature users (1) | 4 | 32 | 100 | 0 |
| **Harbor Retail** | 46 yellow | -33 | $36,000 | 65 d | Usage trend (-0.64), Seat use (0.55), Core feature users (2) | 25 | 35 | 100 | 100 |
| **Fable Games** | 18 red | -37 | $8,400 | 29 d | Usage trend (-0.25), Seat use (0.41), Days past due (60) | 15 | 45 | 0 | 0 |
| Cedar Health | 66 yellow | -5 | $60,000 | 80 d | Days past due (32), Usage trend (-0.12) | 61 | 84 | 29 | 100 |
| Juniper Bank | 58 yellow | -18 | $42,000 | 119 d | Usage trend (-0.43), Seat use (0.58), Core feature users (3) | 32 | 88 | 67 | 100 |

Bold = priority: red (or yellow and down 10+ points) and renewing within 90 days.

## Biggest drops since last score

- Bluebird Labs: -39 to 25
- Fable Games: -37 to 18
- Harbor Retail: -33 to 46
- Juniper Bank: -18 to 58

Not banded, too little data (under 60% of the weight has a value): acct-011.