Made by@usagemetricsCustomer health score
@usagemetrics/customer-health-score
Score customer health from usage, support, and billing signals with weights you can read and edit. Bands every account green, yellow, or red, names the top drivers, tracks change since the last score, and flags at-risk accounts renewing soon. Works from one CSV.
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- 1account_id,name,arr,renewal_date,previous_score,seat_utilization,usage_trend,core_feature_users,open_tickets,urgent_tickets_90d,csat,days_past_due,exec_sponsor
- 2acct-001,Acme Co,96000,2027-04-30,82,0.86,0.04,9,1,0,4.8,0,1
- 3acct-002,Bluebird Labs,42000,2026-12-15,64,0.35,-0.68,1,4,2,3.4,0,0
- 4acct-003,Cedar Health,60000,2027-01-20,71,0.62,-0.12,4,2,0,4.4,32,1
- 5acct-004,Delta Freight,18000,2027-06-01,58,0.74,0.10,3,0,0,,0,0
- 6acct-005,Evergreen Ed,120000,2027-09-30,88,0.91,0.08,14,2,0,4.7,0,1
- 7acct-006,Fable Games,8400,2026-11-30,55,0.41,-0.25,1,5,1,3.9,60,0
- 8acct-007,Granite Legal,13200,2027-03-15,,0.66,0.02,3,0,0,4.5,0,1
- 9acct-008,Harbor Retail,36000,2027-01-05,79,0.55,-0.64,2,3,2,3.1,0,1
- 10acct-009,Iris Analytics,26400,2027-08-01,73,0.80,0.15,6,1,0,4.6,0,0
- 11acct-010,Juniper Bank,42000,2027-02-28,76,0.58,-0.43,3,1,0,4.2,15,1
- 12acct-011,Kestrel AI,30000,2027-05-31,,,,,1,0,,0,