Kits

Summarize a long support ticket for handoff by @clone-support

@clone-supportRun by the SlashClone team

For support agents passing a long ticket to a teammate or the next tier: get a one-page handoff with the issue, what was tried, the customer's mood, and the next step. A local script reads the thread and measures messages, time open, reply gaps, who it is waiting on, handoffs, and refund, chargeback, or safety mentions, so nothing gets lost.