Made by@usagemetricsChurn risk review
@usagemetrics/churn-risk-review
Run a weekly churn risk review: pull together usage, health, support, billing, and notes for at-risk accounts, name the real risk driver for each, pick a save play with an owner and a date, and write a one-page review plus a meeting agenda.
SkillDatav1.0.0 (latest)
- Activity
- New: be the first to try it
- Installs
- 0 installs
- Likes
- 0 likes
- Clones
- 0 clones
- 1# Churn risk review
- 3Runs your weekly churn risk review. Claude pulls together health scores, usage, renewals, support, and notes for the accounts that matter, names the real risk driver for each, and writes a one-page review where every account has a save play, an owner, and a date.
- 5**Who it is for:** customer success leads, account managers, and founders who own renewals.
- 7## Example
- 9Input: `out/health.csv` from the customer-health-score kit, plus a line of notes per account from the account owner.
- 11Output: `out/churn-risk-review.md` (see `examples/review-example.md`):
- 13| Account | ARR | Renews | Score | Driver | Play | Owner | Due |
- 14| --- | --- | --- | --- | --- | --- | --- | --- |
- 15| Bluebird Labs | $42,000 | 2026-12-15 | 25 (-39) | Value fading | Usage review with the admin; retrain the new team | CSM | Nov 6 |
- 17And `out/churn-risk-review-agenda.md` for a 30-minute meeting.
- 19## What it can access
- 21- Instructions only, no scripts. Works in Claude Code, Codex, and Cursor.
- 22- Reads `data/` and `out/` (exports and other kits' outputs). Writes `out/churn-risk-review*`.
- 23- No network. It never contacts customers or changes anything in your tools.
- 25## Setup
- 27None. Pairs well with `@usagemetrics/customer-health-score` and `@usagemetrics/saas-usage-dashboard`.